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Commitment to Customers
Our primary responsibility is to our
customers. Our primary goal is to exceed their expectations. Our
customer’s continued interest, enthusiasm and ongoing demand for our
products determine our success.
Our customers are the most significant
source of insight and information about our business. We will
pro-actively seek feedback and consistently respond to their needs and
desires.
Commitment to Quality
The quality of our product, service and
support are deciding factors in our long-term success and can not be
compromised. We will strive to provide quality second to none by
defining and following exacting standards.
Commitment to Employees
The creativity and
experience of our employees are our greatest assets. We will invest in
their development, help them achieve their goals and treat them with
respect. We will create an environment that encourages the exchange of
ideas.
Employees are rewarded for
dedication to company goals and will share in the financial rewards of
success.
Commitment to Partners
We will build strength in
the marketplace through strategic partnerships. We want to participate
with our vendors and distributors in a partnership style. We will build
relationships that are mutually rewarding, thereby avoiding some of the
turnover and chaos of the marketplace.
Commitment to Community
We will act fair and
ethically. We will pro-actively participate where our leadership can be
of benefit in shaping our community and industry for the better.
Commitment to Investors
We will balance our
commitment to customers, quality, employees, partners and community with
financially sound business practices and decision making that reward our
investors for their guidance and belief in Portage Bay Marine.
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Improving
Vessel Safety, Reliability and Comfort
